Plumbdog Plumbing Perth are following the advice and recommendations released from the World Health Organisation (WHO) and Australian Government, and we are monitoring the Coronavirus (COVID-19) outbreak very closely.
The safety of our employees, contractors, customers, and suppliers remains our highest priority through this difficult time. Plumbdog Plumbing will be following these guidelines and updating them throughout, as required.
- We can confirm our employees and contractors have not travelled internationally within the past 14 days.
- We can confirm our employees and contractors have not to our knowledge, been in contact with anyone who has a confirmed case of Coronavirus (COVID-19).
Plumbdog Plumbing will follow strict quarantine measures where required by the World Health Organisation (WHO) / Australian government, to ensure the safety of our people and the West Australian community.
At Plumbdog we already had a screening process in place whereby all of our clients are required to complete our online booking form prior to us confirming our client’s bookings. This booking form allows us to gather specific plumbing details we require for each job including clients name, residential address, phone number, and email address. Our valued clients are also required to advise of who we are meeting us at the property during our visit, for reasons such as access, works approvals and for payment.
Due to the seriousness of this Coronavirus (COVID-19) outbreak we have added some extra questions to our online booking form, allowing us to understand who is residing in the property and if they are showing any symptoms relating to Coronavirus (COVID-19). Should any client answer yes to our specific ‘screening’ questions, then we will be using our due diligence and will be assessing each booking on a case by case basis whether or not we will be able to attend the property. Fortunately, in many instances our work is external of the property, such as when we are clearing blocked drains, performing water leak detection and repairs, and when we are repairing hot water systems, and so by monitoring risk we are confident in minimising the risk to our employees, contractors, and customers.
The questions we have added to our booking process are as follows:
- Has any person residing in the property been in contact with anyone who has a confirmed case of COVID-19?
- Has any person residing in the property travelled internationally in the past 14 days?
- Is any person residing in the property showing signs of any flu-like symptoms such as fever, sore throat, coughing, or difficulty breathing?
We hope our valued clients understand and do not take offence in our need to include this screening in our booking process, but we have or duty of care for the general public of Perth and surrounding suburbs to ensure we are able to help those in need throughout this terrible time. If we ourselves at Plumbdog become infected, then we are not able to help others and will ourselves be at home in quarantine with our families.
We see ourselves as the go to Perth plumbing specialists, and we need to ensure we are on call and available to homes and businesses in ensuring they are able to remain open and operate as effectively as possible, in regards to plumbing and gas fitting during this difficult time.
Our greatest sympathies go out to all of those people who are, and who will be affected by this horrendous virus, and we wish you and your families all the very best in your full recovery.
We are confident in our government and the Australian people that we will all bounce back, and we are sure this outbreak will bring us closer together and allow us never to forget the importance of community, family, friendship, and supporting local business .
Updates on Coronavirus (COVID-19) can be found here.