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NEED A PLUMBER? WE’RE IN YOUR TERRITORY!

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  • If you’ve been following us for a while now you may have seen some of the interesting things we’ve found using our specialised CCTV equipment.
  • Richard shares one of his funny CCTV stories.
  • Fixing Blocked Drains and Sniffing out the problem all in one go is what we do best. 

Blocked Drains Caused This Basement to Get Flooded

A client from Claremont calls for help as their basement got flooded, squishy wet carpet and all.  Richard headed there and inspected the place. He found out that there were issues with the stormwater drain pipes. The property is around 50 years old and tree roots had already made their way in and became the reason for the clogging. As much as we want to be able to finish work in a day or as fast as possible, there are instances such as this that a few visits are needed to make sure we give quality work. The property is a 4-unit apartment and Richard had to do multiple visits and was able to clear a massive amount of tree roots in the different areas and pipes.

A Final Sneak Peak

As a final inspection Richard used one of our state-of-the-art gadgets, a CCTV drain camera, in all the hopper pipes and make sure that all are free flowing from top down to the ground.  One by one he inspects each apartment pipe and on the last top apartment he encounters an obstruction.  Making his way through the maze of pipes at first, he thought it was a tennis ball. To get a clearer view he used a hosepipe and flushed it with water and what a surprise he found!

Funny Surprise!

After thinking that it was some kind of a ball, it seemed to be the bottom part of a water bottle. He had to make sure of his hunch, armed with a lot of patience and his gadgets he tracked it through the network of pipes. He followed the bathroom pipes down to the walls and ceiling and it led him to one of the lower unit’s laundry area.  When he was able to pin-point where the obstruction is, he cut the pipe near the 90-degree PVC bend and VOILA, stuck upside down a plastic water bottle. How did it get there, no one knows? It’s just one of the funny days in our line of work. You will never know what to expect what comes out of those drain pipes!

When you have problems like flooding in your property always call professionals to solve the problem. Our licensed plumbers can resolve your plumbing issues quickly and efficiently as we are armed with years of experience.  We also make sure that they are fully equipped with state-of-the-art tools for accurate troubleshooting. That’s why we say we have all the gear and every idea!

 

  • Plumbdog Proudly Celebrates 10 years of running around Perth digging up back yards
  • Thank you to all of our loyal customers!
  • Thank you to all of our people, present and past!

 

It doesn’t feel that long ago and founder and it’s gone by so quick that even the founder of Plumbdog, Rich who stars in quite a few of our VLOGS, almost forgot about this amazing achievement.

We believe we are Perth’s best Maintenance Plumbing Experts and the support that everyone has shown and continues to show just reinforces that we are doing a great job serving as Perth plumbers.

To Our Customers

Our biggest thank you to you! Without your support and warm words and continued business, we wouldn’t be where we are today. We pride ourselves in providing genuine maintenance plumbing services and we hold our Plumbdogs to very high standards and continue to expect the very best for our customers. Thank you and we look forward to working with you again in the future!

To Our People

Anyone knows running a business is not easy and Perth has certainly been through a lot in the last 10 years. A big thank you to our Plumbdogs and our people both past and present. Without all of you, we would not be who we are today. We have been fortunate to have and have had some of the best skilled maintenance plumbing experts in the Plumbdog family over the years.

The Video

Check out our video. There’s some messages from our Big Dogs Rich and Darius. For those who don’t know, Rich founded Plumbdog and is in charge of South of the River. Darius is the Big Dog in charge of Perth and anywhere North of the River and anyone who knows him only has great things to say about him. Both are genuine great guys, great value and super skilled and knowledgeable at their jobs.

We’ve also got a couple of short messages from our supporters outside of the company and we share some photos from over the years from when Plumbdog started to some of our people and antics along the way.

Hope you enjoy the video and once again a big Thank You to everyone for your continued support!

Plumbdog Plumbing Perth are following the advice and recommendations released from the World Health Organisation (WHO) and Australian Government, and we are monitoring the Coronavirus (COVID-19) outbreak very closely.

The safety of our employees, contractors, customers, and suppliers remains our highest priority through this difficult time. Plumbdog Plumbing will be following these guidelines and updating them throughout, as required.

  • We can confirm our employees and contractors have not travelled internationally within the past 14 days.
  • We can confirm our employees and contractors have not to our knowledge, been in contact with anyone who has a confirmed case of Coronavirus (COVID-19).

Plumbdog Plumbing will follow strict quarantine measures where required by the World Health Organisation (WHO) / Australian government, to ensure the safety of our people and the West Australian community.

At Plumbdog we already had a screening process in place whereby all of our clients are required to complete our online booking form prior to us confirming our client’s bookings. This booking form allows us to gather specific plumbing details we require for each job including clients name, residential address, phone number, and email address. Our valued clients are also required to advise of who we are meeting us at the property during our visit, for reasons such as access, works approvals and for payment.

Due to the seriousness of this Coronavirus (COVID-19) outbreak we have added some extra questions to our online booking form, allowing us to understand who is residing in the property and if they are showing any symptoms relating to Coronavirus (COVID-19). Should any client answer yes to our specific ‘screening’ questions, then we will be using our due diligence and will be assessing each booking on a case by case basis whether or not we will be able to attend the property. Fortunately, in many instances our work is external of the property, such as when we are clearing blocked drains, performing water leak detection and repairs, and when we are repairing hot water systems, and so by monitoring risk we are confident in minimising the risk to our employees, contractors, and customers.

The questions we have added to our booking process are as follows:

  • Has any person residing in the property been in contact with anyone who has a confirmed case of COVID-19?
  • Has any person residing in the property travelled internationally in the past 14 days?
  • Is any person residing in the property showing signs of any flu-like symptoms such as fever, sore throat, coughing, or difficulty breathing?

We hope our valued clients understand and do not take offence in our need to include this screening in our booking process, but we have or duty of care for the general public of Perth and surrounding suburbs to ensure we are able to help those in need throughout this terrible time. If we ourselves at Plumbdog become infected, then we are not able to help others and will ourselves be at home in quarantine with our families.

We see ourselves as the go to Perth plumbing specialists, and we need to ensure we are on call and available to homes and businesses in ensuring they are able to remain open and operate as effectively as possible, in regards to plumbing and gas fitting during this difficult time.

Our greatest sympathies go out to all of those people who are, and who will be affected by this horrendous virus, and we wish you and your families all the very best in your full recovery.

We are confident in our government and the Australian people that we will all bounce back, and we are sure this outbreak will bring us closer together and allow us never to forget the importance of community, family, friendship, and supporting local business .

We look forward to being able to assist our valued clients, should you have any questions, please do not hesitate in contacting us via our website or by telephone 1300 884 146.

Updates on Coronavirus (COVID-19) can be found here.

At Plumbdog Plumbing we like to facilitate as much training as possible and yesterday i had the privilege of spending the day out on the road with Darius from Plumbdog Midland. There’s no better way to share our skills with each other than being out on the road and attending actual jobs together. In the world of plumbing maintenance and emergencies our work is so varied and so its great to be able to see first hand how we each go about solving plumbing maintenance concerns for our clients individually. It really helps us to deliver the same high standard of customer service for our clients which we believe is the backbone of our business.

I particularly enjoy spending time with Darius because his enthusiasm towards plumbing and customer service is contagious, I believe Darius is the best of the best in plumbing maintenance, and no one loves plumbing more than Darius!

Recently I recorded a video and posted a blog in relation to this Coronavirus COVID-19 pandemic,  as this situation has put us all in a very unknown territory, where none of us really no how it will affect us all individually . It almost feels like the calm before the storm out there on the streets of Perth, Western Australia.

I was really proud to see how Darius was handling himself and how he was asking his clients if they had any special requests in order to satisfy their personal safety concerns during the time that we were on site performing plumbing services.

It was great to see so many clients protecting themselves and also protecting us during our encounter with them. One client asked if it was okay for only one of the two of us to enter her property to minimise risk as she was concerned about the health and well being of her husband, and so she asked Darius if he wouldn’t mind washing his hands before getting started with servicing her leaking toilet. Our client had prepared some homemade soap and a laid out a clean hand towel for Darius to use, and asked if he wouldn’t mind placing the towel immediately into her washing machine once he was finished washing his hands. Another client spoke to us through her fly screen at her front door, and at the point Darius required her signature in order to formally accept our quotation he gave her the option to use her own pen if she preferred. She accepted Darius offer to use her own pen, and also wore surgical gloves in an attempt to best protect herself and not come into physical contact with our quotation sheet. None of these requests were unreasonable for Darius and he was more than happy to oblige.

Following this valuable feedback we have decided to add extra bullet points to our booking form process and are we are now giving our clients the opportunity to voice any special requests they may have whilst we are on site in relation to the Coronavirus (COVID-19) pandemic. So now our clients have the opportunity to request anything within reason in order to help them feel safe during our attendance to their properties. We will do our upmost to accommodate and meet these expectations, and will certainly discuss all points to ensure the health and safety of everyone concerned.

Plumbdog Plumbing will continue to evaluate and improve its services in relation to safety to our clients and our people , so our clients can be assured that we will not allow any plumbers to attend clients properties should they themselves have any symptoms.

Please contact us should you have any questions or if you require our services.

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